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Frequently Asked Questions

Non-Prescription Lenses & Parts

Product

ARE LENSES SOLD AS PAIRS OR INDIVIDUALLY?

Our lenses are sold in pairs (1 left and 1 right) or as 1 full-frame shield lens as applicable. The price listed is for the full set.

CAN I PLACE A CUSTOM ORDER?

Yes! If you’re located in the US and need lenses for a frame we don’t currently have on our site, we can make new lenses specifically for you. Check out the process on our Custom Prescription Lens page.

This service isn’t currently available for shield lenses or international customers. But we’d love to hear what you’re looking for. We’re always adding to our line-up, so head on over to our Request Page, and we’ll see what we can do in the future.

WILL YOU BE ABLE TO SEE MY EYES WHEN WEARING MIRRORSHIELD® LENSES?

In most situations, the reflective coating will hide your eyes from view. However, in strong backlighting your eyes may be slightly visible.

Black Chrome, Oxbow Amber, Syncline Rose, and Tioga Orange feature a lighter MirrorShield® coating for a flash of reflection and your eyes will typically be visible.

HOW CAN I TELL IF MY LENSES ARE POLARIZED?

There are a couple of ways you can test this:

One way is to hold one lens in front of the other so that they’re parallel. While looking through the back of both of them, rotate one so that the lenses cross like a “t.” At a certain angle they will black out.

You can also hold the lenses in front of a computer screen. Tilt the lenses back and forth at 90° angles, and if polarized, they’ll darken as you rotate them.

WHAT MAKES ELITE BETTER THAN ENHANCED LENSES?

Great question. First off, you can’t go wrong with either option. Both offer 100% UV protection, impact resistance, and all-day comfort. And the polarized options both block glare and heighten contrast. Whatever lenses you buy, you’ll get our awesome 365 day warranty against defects. Plus, our Customer Experience team will always have your back.

However, where the Elite really start being worth that little extra cost is in the specific details.

  • Ultra Clear Vision: Our Elite lenses are injected molded to the correct curvature in the first stages of creation. This preformed shape ensures absolute clarity through the lens for a view that is sharp, focused, and true.
  • Precise Polarization: For our polarized options, we precision-aligned the polarization and fused it to the lens for 99.7% glare elimination. There’ll be no visual noise anywhere in your line of sight.
  • Environment-Tuned Tints: We fine-tuned every detail of each lens to enhance their performance in specific activities. Each lens is optimized to emphasize only the colors and contrast ideal to particular environments and light levels.
  • Performance Coatings: Developed for specific conditions to clear your lenses of anything that could distract or pull focus.
  • High-Impact Resistance: ANSI Z87.1 rated for high mass and velocity impact resistance for over-the-top protection.

 

You can find out more about our Elite line here.

WHAT’S THE DIFFERENCE IN THE POLARIZATION BETWEEN ELITE AND ENHANCED?

Glad you asked. Both our Enhanced and Elite Polarized lenses cut glare, heighten contrast, and provide sharp, crisp vision. However, they’re made differently — resulting in a more precise visual experience with Elite.

Our Enhanced Polarized lenses are built with 2 layers of plastic with the polarized filter attached between the two by a very fine, imperceptible optical glue.

Our Elite Polarized lenses are made of a single layer of polycarbonate that’s injected into a mold along with the polarized filter. The heat fuses the polarized filter to the polycarbonate at a perfectly aligned axis, encapsulating it within — creating a more precise, totally clear lens.

ARE REVANT LENSES IMPACT RESISTANT?

Yes, all Revant lenses are impact resistant, meeting the impact resistance standards of the American National Standards Institute (ANSI) Z80.3-2003 and EN 1836:2005 as well as the FDA regulation 21 CFR 801.410 for impact-resistant lenses for general use. Standard and Enhanced Revant lenses are not intended for high-impact sports and are not designed to be industrial safety eyewear as defined in ANSI Z87.1-2003.

Revant Elite and prescription lenses are designed for high impact environments and exceed the ANSI Z87.1* standards for high mass, high velocity impact resistance.

*All Elite and prescription lenses meet the ANSI Z87.1 tests for clarity and high impact resistance, but not all frames are designed for high impact. Your frame must also be marked with “Z87” to comply with the ANSI standards and be approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required.

HOW DO I INSTALL MY LENSES?

You can find instructional videos on how to remove and install lenses on the product page for your frame or check out our Lens Installation page.

Ordering Information & Concerns

WAS I CHARGED TWICE?

Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.

If you continue to receive error messages, please contact Customer Support.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately with the subject line “Request to Change an Order” We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.

WHERE IS MY ORDER CONFIRMATION?

Once your is processed, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add support@revantoptics.com to your safe sender list.

If you have an account, you can also check your order status by signing into your account on our website. If you checked out as a guest, this information will not be available on our site. However, you’re welcome to contact us, and we’ll look into this for you.

DO I HAVE TO PAY SALES TAX?

Only if you’re having an order shipped to Nevada, which is where our warehouse is located. We are required by law to charge applicable sales tax in the states where we have a physical presence.

Shipping

HOW MUCH IS SHIPPING?

If you’re planning to purchase ready-made lenses from our site, you can find our domestic and international shipping rates here.

If you need lenses custom-cut for a frame not currently on our site, you have two options. Both cover the shipping of your frames to and from our lab:

  • Standard shipping (free) takes an average of 13-22 business days for final delivery.
  • Expedited shipping and service ($30) takes 9-12 business days for final delivery.

Warranty & Returns

WHAT IS YOUR RETURN POLICY?

You’re welcome to return your unaltered non-prescription item within 60 days of purchase for any reason at all, and we’ll exchange or refund your purchase. Your order is also backed by a 365-day manufacturing warranty. Please see our Warranty & Returns page for more details.

*For Prescription Lenses warranty information, please go here.

HOW CAN I RETURN AN ITEM?

We make returns as painless as possible. Please visit our Warranty & Returns page to request a return, and we’ll get back to you within 1 business day with return instructions.

Legal

Is Ripclear associated with Arnette, Bolle, Costa, Electric, Maui Jim, Oakley, Ray-Ban, Revo, Rudy Project, Smith, Spy Optic, VonZipper, or Wiley X?

No, Revant is not affiliated with any of the brands listed above.

Prescription Details

Prescription Lenses

CAN YOU MAKE LENSES WITH A PRISM CORRECTION?

Yes, we can!

Ordering Information & Concerns

CAN I PLACE A CUSTOM ORDER?

Absolutely! We can make prescription lenses custom cut to fit your frames. Please visit our Custom Prescription Lens page for more details.

DO YOU ACCEPT INSURANCE?

We do not, but you can request a receipt for your use when applying for reimbursement. Most companies will reimburse you the designated allowance for prescription eyewear with a receipt. Please check the terms on your insurance agreement.

Shipping

WHY DO I NEED TO SEND MY FRAMES?

We need your frames to precisely duplicate your measurements to ensure that the lenses fit, function, and look great in your frames.

HOW MUCH IS SHIPPING?

You have two options when ordering prescription lenses:

Standard shipping (free) takes an average of 9-23 business days for final delivery.
Expedited shipping and service ($49) takes 7-10 business days for final delivery.

Warranty & Returns

WHAT IS YOUR RETURN POLICY?

If you’re experiencing any issues with your prescription lenses, you can contact us within 60 days of receiving your order, and we’ll look into what’s causing the issue and remake your lenses or refund your order. Your order is also backed by a 365-day manufacturing warranty.

Please see our Warranty & Returns page for more details.

Legal

Is Ripclear associated with Arnette, Bolle, Costa, Electric, Maui Jim, Oakley, Ray-Ban, Revo, Rudy Project, Smith, Spy Optic, VonZipper, or Wiley X?

No, Ripclear is not affiliated with any of the brands listed above.

Ripclear Protective Films